Get In Touch

EcoCentric have been a registered company under Value Products in the UK since 2022. We are based in Poole, Dorset where our expert sales team are ready to help with all enquiries in a fast and friendly manner. We value strong relationships and are always pleased to hear any and all feedback. To contact us simply fill in the quick form below or contact us via email, instant chat, phone or fax.

Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

If you’d like to contact us, use the form below and one of our friendly sales staff will be in touch shortly.

Alternatively you can reach us in any of the ways below.

Quick Contact Form

Phone

0808 1699 986

Fax

0800 160 1622

Email address

sales@ecocentric.co.uk

(for enquiries related to products, ordering & delivery)

Accounts Phone

01202 493752

Accounts Email

finance@ecocentric.co.uk

(for enquiries relating to payments, invoices & remittance advice)

Address

Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA

Alternatively use our chat box at the bottom right hand of this screen or get in touch on one of our many social media channels:

Frequently Asked Questions

How Can I Track My Order?

Value Products have two chosen courier Royal Mail and UPS, which are used for all stocked orders. Smaller orders which are under 2kg are shipped with Royal Mail and larger orders which exceed this value are shipped with UPS.

You will be unable to track your order with Royal Mail however, if you contact our customer service team, they will be happy to provide you with an update. You should receive your tracking details from UPS by email however, if you need to make any amendments to the tracking or require further assistance, please contact our customer service team who will contact UPS on your behalf.

Any product which are not stocked and will usually have a delivery lead time, will often be dispatched directly from the manufacturer. It may not always be possible to track these orders.
Can I get a refund?

Please contact our customer service team over the telephone or via email to discuss the possibility of a refund. You will then be asked the reason for your request; the agent will then provide you with further guidance on how we will proceed with your case.
How do I get into my web account?

You will only be able to gain access to your online account if you have processed orders online previously. To log in to your account, please click here. Enter the email address and password in the "Email" and "Password" section, these will be found in your Account Creation email.

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