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Returns and Refunds
Please enclose a returns form with your order. Click here to print one.
We aim to offer a high quality service and take care over the packing and delivery of your goods. If for whatever reason you wish to return goods or seek a refund please follow these guidelines.
Please contact us with 48 hours if any of the goods you receive are faulty, damaged, or not to your satisfaction. If you then wish to return goods please send them within 28 days of receipt.
Goods must be returned unused and in a saleable condition with the original packaging intact. Unfortunately we cannot accept returns of flat-packed items that have been assembled.
Goods must be returned with a returns form (see above to print one).
You must supply your customer order number when returning goods. We regret we are unable to process returns without a customer order number.
Can I return goods because I do not like them or have changed my mind?
Yes you can. If you are returning something because you do not like it or have changed your mind about it then you'll need to pay the postage costs. We will refund your postage in full on any goods which are damaged or faulty.
If we are sending replacement items to you, they will be sent free of postage and packing costs.
What do I do if the item is faulty or damaged when it's delivered?
In the unlikely event that your order arrives damaged, please contact us within 48 hours. You can then return the item to us with an explanatory covering letter and we will arrange to credit the card used to make the purchase or replace the goods, whichever you prefer.
What do I do if an item fails once it has been used?
We feel confident that our products will function as they were intended to, but if you feel that an item has failed prematurely, please advise us and we will do our best to resolve the problem.
How do I send goods back?
Goods should be sent to :
Customer Returns
EcoCentric
55 Coleridge Street
Hove BN3 5AB
Please obtain a certificate of posting from the Post Office (there is no change for this) when returning goods. This is proof of posting in the unlikely event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit to us. For peace of mind you might like to send the goods Recorded Delivery but we regret that we cannot refund this additional charge if we have agreed to pay postage.
When can I expect a refund?
Once agreed we will make a refund to you on the card used to make the purchase and we will endeavor to do so within 14 days of the return of the goods, or within 14 days of our agreement to refund your purchase.
Click here for more information about our 30 day money back guarantee.
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